- HOME/
- HELP CENTER
Contact us
Easy Solutions
That's why we've created the following list to make the whole thing simpler. Click “Read More” to find out more.
We also have several shipping locations around the world, including Italy, Hong Kong, Australia, and the US (which is a partner drop ship location).
Since 2006, we have shipped to more than 100 countries around the globe.
We’ll ship your order from one of our 4 logistics facilities around the world depending on where the product is originally sourced. Our goal is to get the product to you as quickly and efficiently as possible!
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of Brazilian Trade Regulations, all customers in Brazil are fully responsible for any customs duties or taxes incurred.
So, it will look something like this: ID0123456789G.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
If you want to submit a return request, click HERE.
For further details, please click “Read More”
We got your back!
Ask our Optician
Request Call Back from our
Certified Optician
Our friendly service team is here to help you during our regular business hours.
At Smartbuyglasses, we value our customers and ensure that you can find the answers you are looking for!
Thank You!
Your message has been sent successfully.
You can expect a reply from our customer service team in a few hours. Most of the emails are being replied within 8 hours.
Your request was successfully submitted!