• FREE SHIPPING
    • - Fast Domestic & International Delivery*
    • - Secure Service with Leading Delivery Companies
    • - FREE SHIPPING for orders over RP1,050,000
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  • 100 DAY RETURNS
    • - Easy, No-Hassle Returns Within 100 Days
    • - 2 Year Warranty on ALL Sunglasses & Eyeglasses
    • - 2 Year Warranty on ALL Prescription Eyewear
    • - 3 Month Warranty on ALL Contact Lenses
    • More Info >
  • BEST PRICE GUARANTEE
  • x
    Price Match Guarantee

    Best Price Guarantee* – Find a Lower Online Price and We'll Match It!

    Largest Range, Best Service, Amazing Prices! Since 2006! SmartBuyGlasses offers the world's largest range of designer eyewear products at the best possible prices. For items marked “Best Price Guarantee”, if you find any eyeglasses or sunglasses cheaper* somewhere else, let us know within 14 days of placing your order, and we'll credit the difference back to your account.

    How do I take advantage of the Best Price Guarantee?

    Simply send an email to our customer service: customerservice@smartbuyglasses.co.id and provide us the website address of the lower-priced item. We'll verify it according to our guidelines and if it's the exact same model number and color, we'll match the price!

    We gladly match the price with the following guidelines:

    *The Best Price Guarantee is valid on:

    The Best Price Guarantee applies to eyeglasses frames and sunglasses only and does not apply to prescription or contact lenses. Any exact, identical brand name glasses model sold online by an Authorized Indonesia dealer as designated by the official distributor/manufacturer. Colors and sizes must be identical. Any item currently in stock and available for purchase on another website that is also available in the same size, style, and color on www.smartbuyglasses.co.id The item is available on other websites for shipping to your address. Selected eyeglass frames or sunglasses. Prescription lenses and contact lenses are excluded. We include all applicable shipping and other costs of the other website to make a proper cost comparison The Best Price Guarantee is limited to 14 days after you placed your order on www.smartbuyglasses.co.id.

    When does the Best Price Guarantee not apply?

    We are unable to offer the Best Price Guarantee under the following circumstances (including, but not limited to):

    The offer cannot be combined with a promotion code. Special promotions such as coupon codes, rebates, gift certificates and "buy one, get one free" are not eligible for the Best Price Guarantee. The difference amount is minimum RP15,385 We do not honor other retailers' misprinted or falsely advertised prices for the Best Price Guarantee. Purchases for resale or commercial purposes are not eligible for the Best Price Guarantee. This offer does not apply to items advertised below our cost. We will not price match prescription lenses or contact lenses. The price match guarantee applies to eyeglass frames and sunglasses only. Items on websites that are auction sites, unauthorized dealer sites and/or discount sites. Items that are out of stock, open-box, clearance, outlet center products and/or refurbished items. Items that are not in stock, ready for shipping on other websites

    What happens after I submit my request?

    Within 14 days of your purchase date, SmartBuyGlasses will verify and match the lower price and credit your credit card for the price difference assuming the above requirements apply and are met. The item must be currently available on www.smartbuyglasses.co.id in the same size, style, and color.

    If you have not made your purchase at the time of applying for the Best Price Guarantee, we can place the order for you at the matched price upon approval.

    Price difference applies to the full cost of the item including tax and shipping (subtracting any promotions). There's a limit of one guarantee claim per item, per order. The difference amount is minimum RP15,385.

    We reserve the right to verify another online company's product availability, authorized dealer status, and price before issuing a price match credit.

  • FREE LENSES
    • We offer free basic 1.5 index lenses on all prescription eyeglasses. We provide opportunities to upgrade and add features during checkout. We make shopping online for your glasses simple, efficient and safe.

Shop with Confidence at SmartBuyGlasses

24-Month Warranty

We offer an exclusive 24-month warranty from the date of purchase against all manufacturers’ defects on all our optical frames, sunglasses and prescription lenses.

Manufacturers’ defects mean flaws or defects arising from the manufacturing process. Normal wear and tear, accidental damage from handling or improper use are not covered.

Please note that contact lenses come with a 3-month warranty covering manufacturers’ defects.

General Conditions

  • This warranty does not cover: scratches on sun lenses or prescription lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; third parties' modifications or repairs as well as any damage caused by general day to day wear and tear.

  • We do not offer repairs. If your warranty claim is approved you will be required to return the defective item and a replacement will be provided.

  • Where a replacement product is provided, it will only be under warranty for the period remaining from the original warranty.

(ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION)

Submit a warranty claim

Frequently asked questions

Where can I find my Order ID?

Your order ID can be found on the confirmation email or in any order email updates received from us. It consists of two letters, followed by 10 numerical digits, and then, one or two more letters.

It will look like this: ID0123456789G.

What are the defects covered by the warranty?

The warranty only covers manufacturer defects, which mean flaws or defects arising from the manufacturing process. Some examples are below:

  • Delamination and/or peeling of sun lens coating
  • Bubbles or imperfections in lens coating
  • Premature flaking or deterioration of frame coating
  • Soldering defects of temple hinges and/or barrels

This warranty does not cover: scratches on sun lenses or prescription lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; third parties' modifications or repairs as well as any damage caused by general day to day wear and tear.

Would I get a refund if my warranty claim is approved?

If your warranty claim is approved, you will be required to return the defective item and a replacement will be provided. Refunds are not included as part of the warranty.

How long is my product covered by the warranty?

If you purchase eyeglasses, sunglasses or prescription lenses, your product will be covered by our warranty policy for 24 months from the date of purchase. The product is protected against all manufacturers' defects.

Contact lenses are covered for 3 months from the date of purchase.

I received a defective product, what should I do?

If the product is flawed, defective, or different from the one you ordered, please submit a return request as soon as you notice the issue.

When submitting the return request, select the appropriate reason, either 'Damaged on arrival' or 'Incorrect item delivered'. Photos are essential to process the return request.

Once you submit the return request, our customer service team will get in contact with you and arrange a replacement or a full refund.

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