What is your Return Policy?

We want your online shopping experience to be easy and stress free. That’s why we offer a 100-day hassle-free return policy, including on prescription lenses.

How to Return:

1. Submit a return request here.
2. Our team will provide return instructions and an RMA (Return Merchandise Authorization) number within 12 hours.

Kindly note that your RMA number is going to be created by customer support, contact us via the form above so we can generate an RMA (Return Merchandise Authorization) number for your return slip.

100% Return Policy

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. 

Important Notes:

-Returns must be in original condition, with all packaging, tags, and seals intact.

-Contact lenses must be unopened. If you receive defective contact lenses, please don’t throw them away. Many manufacturers require the original product for a refund.

-Return shipping costs are not covered.

-Please ensure that product(s) are returned to us via signed for delivery and that you obtain a certificate of posting. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery methods are secure.

-Do not return items without first contacting customer service—we’ll provide the correct return address.

-Our 100-days exchange is only applicable for 100 days after your item has arrived. Since we handle returns on a case-by-case basis, we only allow for a maximum of one exchange per product.